Assertiveness Skills (& Dealing With Difficult Situations)

  • Duration: 2 Days
  • Students: Max 10
  • Skill Level: Beginner To Advance
  • Language: English/Arabic

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Assertiveness skills

Course Overview

The Assertiveness Skills & Dealing with Difficult Situations course teaches individuals how to effectively communicate their needs, wants, and opinions while also respecting the rights and needs of others. It covers topics such as identifying and expressing feelings, setting boundaries, handling conflict, speaking up in difficult situations, and handling criticism and rejection. The course also teaches participants how to stay calm and assertive under pressure, use effective body language and tone of voice, and effectively communicate with difficult people. Whether you're facing challenges in your personal or professional life, this course will equip you with the tools and skills you need to handle difficult situations with confidence and grace.

Assertiveness Skills Course Outline

    1.   Introduction to Assertiveness

  • Understanding assertiveness
  • Benefits of assertive communication
  • Recognizing different communication styles
  • Assessing personal communication style
  • 2.   Communication Techniques for Assertiveness

  • Active listening
  • Empathy
  • Using "I" statements
  • Positive language
  • 3.   Building Assertiveness Skills

  • Setting boundaries
  • Saying "no" effectively
  • Assertive body language
  • Managing emotions
  • 4.   Dealing with Difficult Situations

  • Identifying difficult situations
  • Understanding the causes of difficult behavior
  • Strategies for managing conflict
  • Handling criticism and feedback
  • 5.   Dealing with Difficult People

  • Recognizing difficult behavior types
  • Managing aggressive and passive-aggressive behavior
  • Strategies for dealing with difficult people
  • Dealing with bullies
  • 6.   Assertiveness in the Workplace

  • Assertive communication with colleagues and managers
  • Assertive communication in meetings
  • Assertive communication in performance reviews
  • Assertiveness and leadership
  • 7.   Putting It All Together

  • Creating an action plan for applying assertiveness skills
  • Practicing assertiveness skills in role-playing exercises
  • Evaluating progress and success in using assertiveness skills